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Shipping & Returns
Shipping and Delivery prices

Payment methods:
Bills can be paid by credit card, online banking or direct billing.

All orders will be sent by PostPac Economy.

Shipping Prices:
Prices from 1.1.2006
For all shipping inside of Switzerland, we hold a standard shipping and handling charge of:

PostPac EconomyPaket Total: SFr. 7.-
PostPac Priority Total: SFr. 9.-

Free shipping for orders over SFr. 90.- (by means of PostPac EconomyPaket).

Money back guarantee:
For unopened (still in originally sealed and undamaged packaging) contact lenses we offer a 7-day “money back guarantee”. The date of the mailing stamp is the date from which the 7 days will be counted. A refund can only be given if the package reaches us in good condition. A copy of the bill should be included.

Recipients must investigate goods immediately for completeness and correctness. Complaints made after 7 working days will not be recognised. No right of return and exchange exists in respect of products that have been opened (packaging). Contact lenses forming an object of complaint must be returned to us in a suitable contact lens container, stored in a suitable care product with bubble wrapping (or in the original glass container in the case of annual lenses) for the purpose of a complaint to the manufacturer. A copy of the invoice should be enclosed. Complaints regarding contact lenses which have dried out cannot be processed, since examination for defects by the manufacturer is no longer possible in such a case and any replacement will be refused.
Returns of contact lenses should be made to: powered by
Urbach Optik AG
Neugutstrasse 52
CH-8600 Dübendorf

By questions feel free to contact us at:
+41 43 377 55 55 oder

Hotline   +41 (0) 43 377 55 55
Open hours:
9-12 & 13-18 Hours
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