Shipping and costs
All orders are delivered by Swiss Post.
Delivery within Switzerland and Liechtenstein only.
Free delivery by A or B Mail from a value of CHF 180.00
For orders below CHF 180.00, a flat-rate shipping surcharge of CHF 5.90 for B Mail or CHF 7.50 for A Mail will be added within Switzerland and Liechtenstein. These costs are added to the order costs on the order overview page. There are no customs duties for deliveries to Liechtenstein.
Damage in transit
Despite all due diligence, deliveries can be damaged in transit. We will of course reimburse you for any items damaged in transit. Please note that we can only give you a refund for damaged contents if you complain to us as soon as you receive the goods.
Please inform us by firstname.lastname@example.org or phone (+41 (0) 43 377 55 55), before you return items to us.
Returns should be sent to the following address:
McLinsen by Urbach Optik AG
Thank you for your cooperation.